Legal Document

Ac99 Terms and Conditions — for our members

Please read these terms and conditions carefully before creating an account on ac99. Everything you need to know about your rights, responsibilities, and ac99's policies is clearly set out here.

Last Updated: January 2026

These terms and conditions form a legally binding agreement between you and the ac99 platform. Registering or using ac99 means you accept all of these terms.

01

General Terms & Conditions

Ac99 (referred to herein as "we", "the platform", or "the site") is an internationally licensed online gaming platform. These terms and conditions govern the relationship between you (the user or member) and ac99.

By creating an account, logging in, or using any service on ac99, you confirm that you have read, understood, and agreed to these terms and conditions in full. If you do not agree with these terms, please refrain from using ac99.

Ac99 reserves the right to update these terms and conditions at any time. Continued use of the site after any changes have been made will be considered acceptance of the updated terms. We recommend checking this page regularly.

02

Account Registration & Use

To create a valid account on ac99, you must provide accurate and complete information. ac99 reserves the right to suspend or permanently close any account registered with false or misleading information.

  • Each person may only register one account. If multiple accounts are detected under the same individual, all accounts may be suspended and balances forfeited.
  • You are responsible for keeping your login credentials (username and password) confidential. Sharing your account with anyone else is strictly prohibited.
  • If you notice any unauthorized access or suspicious activity on your account, contact ac99 support immediately.
  • As part of the identity verification (KYC) process, ac99 may request a government-issued ID or other supporting documents to confirm your identity.
  • Withdrawals may be temporarily held until account verification is complete.
03

Age Requirement & Eligibility

No person under the age of 18 is permitted to use ac99. Preventing underage gaming is one of ac99's highest priorities.

By registering on ac99, you confirm that you are at least 18 years of age and that online gaming is legally permitted in your jurisdiction. If a member is found to be under 18, their account will be closed immediately and all related transactions will be voided.

Ac99 employs various technical measures to protect minors. If you believe a minor you know is using ac99, please notify our support team immediately.

04

Deposit & Withdrawal Policy

Deposits and withdrawals on ac99 can be made via mobile banking and a variety of e-wallets. All financial transactions are processed through secure, encrypted channels.

  • A minimum deposit amount applies and may vary depending on the payment method used.
  • Withdrawal requests are typically processed within 15 minutes, though this may take longer during the verification process.
  • The account used for withdrawals must be registered in the member's own name. Withdrawals to third-party accounts are not permitted.
  • Withdrawals may be temporarily held if bonus wagering requirements have not been met.
  • If a transaction is suspected to be fraudulent or unusual, ac99 may request additional verification and, if necessary, place a hold on the withdrawal.
  • Ac99 does not charge any hidden transaction fees. However, your payment provider may apply their own charges.
05

Bonus & Promotional Offers

Ac99 offers a range of bonuses and promotions for both new and existing members. Each bonus comes with its own wagering requirements, which you should read carefully before accepting.

  • Welcome Bonus: A special bonus on the first deposit is available to new members. This offer can only be claimed once.
  • Reload Bonus: Recurring bonuses tied to regular deposits. Applicable on specific days or times.
  • Cashback: VIP members receive cashback on a weekly or monthly basis.
  • Referral Bonus: Refer a friend and both of you will receive a bonus.
  • Winnings earned using bonus funds require the completion of the specified wagering requirements before a withdrawal can be made.
  • If a member is found attempting to abuse bonuses or manipulate the system, their account will be suspended and all bonuses will be forfeited.
  • Ac99 reserves the right to modify, suspend, or cancel any promotion at any time.
06

Gaming Rules & Fairness

All games on ac99 are supplied by internationally accredited providers and powered by Random Number Generator (RNG) technology. This ensures that every game outcome is entirely random and cannot be manipulated by anyone.

Live Casino games are streamed in real time and operated by trained dealers. If a game is interrupted due to a technical issue, ac99 will conduct a proper investigation and provide a fair resolution for any affected members.

  • Any attempt to fix or manipulate game outcomes is strictly prohibited.
  • Attempting to operate multiple accounts or manipulate the system using software will result in account termination.
  • In any dispute relating to game rules, ac99's decision shall be considered final.
  • Ac99 reserves the right to void any winnings that were incorrectly displayed due to a technical error.
07

Responsible Gaming

Ac99 firmly believes that gaming is a form of entertainment — it should never be treated as a source of income or a solution to financial problems. We encourage all our members to play responsibly.

If you feel that gaming is having a negative impact on your daily life, family, or finances, please seek help right away. ac99 offers self-exclusion, deposit limits, and temporary break options.

  • You can set daily, weekly, or monthly deposit limits on your account at any time.
  • The Self-Exclusion feature lets you temporarily deactivate your account for a set period of time.
  • To learn more about responsible gaming, visit our Responsible Gaming Visit the page.
08

Privacy & Data Protection

Ac99 treats the privacy of members' personal information as a top priority. Any information you provide is used solely for service delivery, identity verification, and security purposes.

Ac99 never sells your personal data to third parties. All information is protected using 256-bit SSL encryption. To read our full privacy policy, Privacy Policy View the page.

09

Account Suspension & Termination

Ac99 reserves the right to suspend or permanently terminate an account without prior notice for any of the following reasons:

  • Breaching these terms and conditions.
  • Use of false identity or fraudulent documents.
  • Operating multiple accounts.
  • Attempting to manipulate the bonus system or gaming system.
  • Registering despite being under the legal age.
  • Involvement in money laundering or any other illegal activity.

You may also request account closure at any time through our support team. Any valid balance will be eligible for withdrawal, but any bonus balance will be forfeited.

10

Terms & Conditions — Changes & Updates

Ac99 reserves the right to modify, amend, or update these terms and conditions at any time. Members will be notified of significant changes via email or an in-platform notification.

Continued use of ac99 after any changes takes effect will be considered your acceptance of the updated terms. The date of the latest update is always displayed at the top of this page.

In any dispute or matter requiring interpretation under these terms, ac99's decision shall be final. All legal matters are subject to the jurisdiction of the platform's licensing authority.

Why ac99 is Trusted

Our Our Commitment To you

Following the rules isn't just an obligation — it's a reflection of the respect we have for you.

Transparent Policies

Every rule on ac99 is written in plain, straightforward language. There are no conditions buried in complex legal jargon. What you read is what applies.

Secure Transactions

All financial transactions are secured with 256-bit SSL encryption. Your funds and personal data are protected at all times.

Licensed Platform

Ac99 operates under an internationally recognized license. All services are provided in full compliance with the applicable legal framework.

24/7 Bengali Support

If you have any questions about our Terms & Conditions, our Bengali support team is always ready to help.

Responsible Gaming

We view gaming as entertainment. That is why deposit limit and self-exclusion tools are always available to our members.

Fair Play Guaranteed

All games run on an RNG-certified engine. Every outcome is completely random and cannot be manipulated by anyone.

FAQ

Terms & Conditions Have a question?

Here are answers to the most frequently asked questions.

ac99 only updates its terms and conditions when necessary. Members are notified whenever significant changes are made. The date of the most recent update is always shown at the top of this page.

No. Each individual is permitted only one account on ac99. If multiple accounts belonging to the same person are detected, all accounts will be terminated and balances may be forfeited.

Every bonus comes with a specific wagering multiplier. For example, a BDT 100 bonus with a 20x wagering requirement means you need to place BDT 2,000 in bets before making a withdrawal. The full terms for each bonus are clearly stated on the offer page.

Withdrawal requests are typically processed within 15 minutes. However, first-time withdrawals or those pending KYC verification may take a little longer. Contact our support team if you experience any delays.

Yes. You can request to close your account at any time through our support team. If you have a valid balance, you will be given the opportunity to withdraw it first. A self-exclusion option is also available as part of our responsible gaming commitment.

Our 24/7 Bengali support team is available for any questions you may have. For more details, visit our FAQ Page page.
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