Ac99 Privacy Policy — Your data is our responsibility

Ac99 is an internationally licensed online gaming platform serving members in Bangladesh and around the world. We place the highest importance on user privacy and are committed to protecting your personal information.

This Privacy Policy explains what information ac99 collects, why it is collected, how it is used, and what rights you have over your data. It applies equally to our website, mobile app, and all other digital channels.

Ac99's Privacy Policy is built in accordance with international data protection standards. We believe transparency is the foundation of trust — so everything here is written in plain, straightforward language with nothing buried in fine print.

Ac99 only collects information that is necessary to deliver the platform's services properly. Collecting unnecessary or excessive data goes against our policy.

Additionally, when you contact us or use our support services, the content of those interactions may also be stored for security purposes.

Ac99 uses your information only for specific, legitimate purposes. Your data is never used for unauthorized or unrelated purposes.

• Account Management: Your information is used for registration, identity verification, and account security.
• Financial Transactions: Your information is processed to handle deposits, withdrawals, and bonus payments.
• Customer Support: Your information is used to resolve issues and provide customer support.
• Security & Fraud Prevention: Data is analyzed to detect suspicious activity and keep the platform secure.
• Legal Compliance: Information is used to meet requirements from licensing authorities or law enforcement agencies.
• Service Improvement: Anonymous statistics are generated to improve the user experience.
• Promotional Communications: With your consent, we may send you offers and updates via email or SMS. You can opt out at any time.

Limited data may be shared with third parties in the following situations:

• Payment Processor: Necessary information is exchanged with mobile banking or e-wallet services to process financial transactions.
• Game Provider: Limited information may be shared with licensed game providers to ensure an uninterrupted gaming experience.
• Identity Verification Agency: Your information is shared with a registered verification partner to complete the KYC process.
• Legal Authorities: Data may be disclosed in response to a valid court order or a regulatory authority's request.
• Business Restructuring: In the event of a company merger or acquisition, relevant data may be transferred, but you will be informed in advance.

Strict data processing agreements are in place with all third parties to prevent misuse of your information.

Ac99 uses cookies and similar tracking technologies on its website and app to enhance your experience. These technologies help remember your browsing preferences and ensure the site functions as intended.

• Essential Cookies: These are essential for login sessions and site security. Without them, the site cannot function properly.
• Functional Cookies: Used to remember your language preferences and other settings.
• Analytics Cookies: Anonymous statistics are collected to understand which pages are used most.
• Security Cookies: Used to prevent fraud and bot activity.

You can manage cookies through your browser settings. However, disabling essential cookies may cause certain features of the site to stop working.

Ac99 applies industry-leading technical and organizational measures to protect your data. Our security framework is reviewed and upgraded on a regular basis.

• 256-Bit SSL Encryption: All data transferred between your browser and our servers is encrypted.
• Two-Factor Authentication (2FA): An added layer of security available when logging into your account.
• Data Masking: Sensitive information such as financial account numbers is partially masked.
• Regular Security Audits: Third-party security experts conduct regular audits of our systems.
• Restricted Access Control: Only authorized personnel may access specific data, and only as required.
• Data Backup: All data is backed up in encrypted form on secure servers.

Please note that no data transmission over the internet is 100% secure. Keep your password strong and never share it with anyone.

Ac99 retains your information only for as long as necessary. Once that period expires, your data is securely deleted or anonymized.

• Active Account: All necessary data is retained for as long as your account remains active.
• Closed Accounts: Even after account closure, financial records are retained for a minimum of 5 years due to legal obligations.
• Transaction Information: Financial transaction records may be retained for an extended period in accordance with regulatory requirements.
• Support Contact: Customer support conversations are generally retained for up to 2 years.
• Marketing Consent: If you opt out, that record is retained to prevent future unwanted communications.

As an ac99 member, you have several important rights over your own data. To exercise any of these rights, please contact our support team.

If we become aware that any data from a minor has been collected inadvertently, it will be deleted immediately and the associated account will be closed. If you believe a minor is using ac99, please notify our support team right away.

We urge parents to stay attentive to their children's internet use and to consider using parental control software where appropriate.

Ac99 may update this Privacy Policy from time to time. Changes may be made due to legal requirements, the introduction of new services, or security improvements.

Members will be notified in advance by email or through the platform of any significant changes. Continued use of the site after changes take effect will be considered acceptance of the updated policy.

The date of the latest update is always shown at the top of this page. We recommend reviewing this policy regularly.